Proven UX-led App Development for Healthcare
When the stakes are high, connection drives adoption. We specialize in delivering emotionally connected, compliant, secure solutions in insurance and other highly regulated industries.
Who our solutions help
Healthcare is personal—even when you're building for an enterprise. We design and build digital tools that work for everyone involved:
Patients who want clarity, ease, and a sense of control.
Care teams who need speed, accuracy, and minimal friction.
Administrators who juggle compliance, reporting, and cost.
Health tech innovators bringing new ideas to market.
Enterprise systems that must integrate seamlessly and securely.
Our UX research and design for healthcare process starts by interviewing real stakeholders to understand pain points and motivations from all sides. Then we map out the ecosystem: how your product fits into existing workflows, what competitors are doing (and missing), and where the opportunity lies to stand out.
Every screen we design balances usability, trust, and compliance—because in healthcare, stakes are high and details matter. The result? Interfaces that feel intuitive, thoughtful, and above all, human.
Where AI Meets Empathy
Our team specializes in designing AI experiences that feel as thoughtful as they are powerful. By putting people at the center, we help organizations in complex industries harness AI in ways that build both credibility and connection. The result is AI that doesn’t just function—it resonates, creating experiences people genuinely trust.
MIT recently announced that 95% of internally-led AI projects fail. If your organization has big AI goals, we can help design experiences that build connection and create positive ROI.
Case Study
Learn how Integrated Telehealth Partners built an emergency telehealth ecosystem that achieved full HIPAA compliance, served multiple states and achieved 24/7 rock-solid service.
Client Results
4X Conversion Rate
On signups (22%) as compared with industry average (5%).
7-14 Months
Average app launch timeline range, from beginning of design to release.
100%
Security & compliance audits passed
In healthcare tech, emotional connection drives success.
In healthcare, functionality isn’t enough. When people are anxious, overwhelmed, or in pain, even the smallest moment of friction can erode trust—or worse, cause them to disengage entirely. That’s why emotional connection isn’t a bonus feature in healthcare design. It’s foundational.
Emotional connection is built through tone, clarity, and thoughtful design choices. It’s in the reassuring visual of a prompt, the gentleness of an error message, the human pacing of a loading screen. It’s knowing when to surface a helpful tip and when to step aside.
Our research and design process prioritizes these moments. We talk to real users to understand their emotional context, not just their tasks. We identify points of confusion or anxiety—and redesign them into moments of clarity and care. We ensure that even when a tool is automated, the experience still feels personal.
In high-stakes environments like healthcare, users don’t just want a product that works. They want to feel seen. And when they do, trust grows. Engagement improves. And digital health tools become not just efficient—but genuinely supportive.
Testimonials
“Working with People-Friendly Tech to develop and continuously update our healthcare application was a fantastic experience.”
“They dedicated time to ensure the app was both user-friendly and compliant with necessary standards, collaborating to navigate the complexities of HIPAA.”
—Director of Operations, emergency telemedicine company
“You have been an excellent partner. We would not be in this position today without your expertise and excellent advice and guidance. Thank you again.”
—Cofounder, successful long-term care SaaS product
What sets us apart
Clients come back again and again because we offer:
Speed of delivery: We offer startup pace, with enterprise quality.
Empathetic UX research: We are skilled facilitators and researchers who will make the process easy for you.
Interdisciplinary collaboration: We emphasize a collaborative approach, bringing together UX, operations, security, compliance, marketing and data teams to quickly iterate on the best solutions.
Onshore development team: We are a fully remote team proudly located 100% in the United States.
Design QA discipline: We QA not only for functionality, but also for smoothness of use and aesthetic beauty. You deserve to be proud of your application.
Security & Compliance rigor: Security and compliance are an integral focus of our training and design from day one.
Security and compliance come standard.
Secure by Design
Security isn’t a layer we bolt on later—it’s baked in from the first line of code.
Every pull request undergoes double peer review, including one by a senior engineer
Automated code scanning checks for vulnerabilities before deployment
Our team completed 125+ hours of security training last year
Compliant by Design
We build with compliance in mind, making it easier to meet industry regulations without compromising usability.
ADA testing ensures accessibility for all users — and we have a 100% pass rate
HIPAA, privacy, and compliance reviews are integrated throughout the build process
Our team completed 100+ hours of HIPAA and privacy regulation training last year
People-Friendly by Design
Our code moves fast—but never at the expense of the human experience.
Automated testing gives us speed and reliability
Real human testers catch the nuance and polish that automation misses
We design and build interfaces that are as delightful as they are functional
