Proven UX Research & Design,
App Development for Healthcare
When the stakes are high, connection drives adoption. We specialize in delivering emotionally connected, compliant, secure solutions in insurance and other highly regulated industries.
Who our solutions help
Healthcare is personal—even when you're building for an enterprise. We design and build digital tools that work for everyone involved:
Patients who want clarity, ease, and a sense of control.
Care teams who need speed, accuracy, and minimal friction.
Administrators who juggle compliance, reporting, and cost.
Health tech innovators bringing new ideas to market.
Enterprise systems that must integrate seamlessly and securely.
Our UX research and design for healthcare process starts by interviewing real stakeholders to understand pain points and motivations from all sides. Then we map out the ecosystem: how your product fits into existing workflows, what competitors are doing (and missing), and where the opportunity lies to stand out.
Every screen we design balances usability, trust, and compliance—because in healthcare, stakes are high and details matter. The result? Interfaces that feel intuitive, thoughtful, and above all, human.
By the numbers
4.7 stars
Average app store rating
7-14 mo.
Average launch timeline range
100%
Security & compliance audits passed
In healthcare tech, emotional connection drives success.
In healthcare, functionality isn’t enough. When people are anxious, overwhelmed, or in pain, even the smallest moment of friction can erode trust—or worse, cause them to disengage entirely. That’s why emotional connection isn’t a bonus feature in healthcare design. It’s foundational.
Emotional connection is built through tone, clarity, and thoughtful design choices. It’s in the reassuring visual of a prompt, the gentleness of an error message, the human pacing of a loading screen. It’s knowing when to surface a helpful tip and when to step aside.
Our research and design process prioritizes these moments. We talk to real users to understand their emotional context, not just their tasks. We identify points of confusion or anxiety—and redesign them into moments of clarity and care. We ensure that even when a tool is automated, the experience still feels personal.
In high-stakes environments like healthcare, users don’t just want a product that works. They want to feel seen. And when they do, trust grows. Engagement improves. And digital health tools become not just efficient—but genuinely supportive.
Testimonials
“Working with People-Friendly Tech to develop and continuously update our healthcare application was a fantastic experience.”
“They dedicated time to ensure the app was both user-friendly and compliant with necessary standards, collaborating to navigate the complexities of HIPAA.”
—Director of Operations, emergency telemedicine company
“You have been an excellent partner. We would not be in this position today without your expertise and excellent advice and guidance. Thank you again.”
—Cofounder, successful long-term care SaaS product
What sets us apart
Clients come back again and again because we offer:
Speed of delivery: We offer startup pace, with enterprise quality.
Empathetic UX research: We are skilled facilitators and researchers who will make the process easy for you.
Interdisciplinary collaboration: We emphasize a collaborative approach, bringing together UX, operations, security, compliance, marketing and data teams to quickly iterate on the best solutions.
Onshore development team: We are a fully remote team proudly located 100% in the United States.
Design QA discipline: We QA not only for functionality, but also for smoothness of use and aesthetic beauty. You deserve to be proud of your application.
Security & Compliance rigor: Security and compliance are an integral focus of our training and design from day one.
Security and compliance are part of the standard package.
HIPAA Compliance
We’re fluent in HIPAA requirements and design our applications to protect personal health information from the ground up.
From secure authentication flows to careful handling of user data, our team is trained to recognize and respect protected health information (PHI) throughout the product lifecycle.
ADA Compliance
We follow WCAG 2.1 AA guidelines to ensure accessibility is built into every screen we design—not retrofitted later. Our designers and engineers are trained in accessible interface practices, and we routinely test for keyboard navigation, screen reader compatibility, and color contrast to make sure your app works for everyone.
Security
Security isn’t just a checklist—it’s part of our engineering culture. We implement secure coding standards, enforce role-based access controls, and integrate with trusted identity providers. Our team is trained in secure development practices and routinely collaborates with client IT and compliance teams to meet or exceed enterprise security standards.
