Blog
In Which We Take a Stand
A collection of viewpoints, articles and opinions on user experience, technology, AI, and leadership in ever-evolving, high stakes industries.
AI Investments That Actually Deliver ROI in Highly Regulated Industries (That Aren’t Chatbots)
Chatbots flopped for many companies. Discover 3 AI applications with proven ROI that carry both internal and external applications in highly regulated industries.
Why Great Tech Ideas Fail: Vision vs Execution
Discover why visionaries and operators clash in tech projects and how the right balance of vision and process prevents failure and drives innovation.
How to Use AI Personalization Without the Ick Factor
AI and personalization can create trust through the "I see you" moment. Learn how to avoid chatbot pitfalls and build user connections that last.
How Visionary Leaders Stay Motivated While Waiting for Success
Every leader faces those restless waiting periods. Based on my own experiences, here's what I’ve found actually works when your Golden Carrot feels distant.
Can an App Shift Brand Perception?
Learn how apps can transform brand perception through strategic design. Practical framework for CEOs, CTOs & CMOs in regulated industries.
Why User Experience Matters When The User Is Not a Decision Maker
In industries like insurance or finance, end users don't choose you—but they can influence who does. Here's why UX is your secret competitive weapon.
Q&A: How do you turn app users into brand advocates?
Getting users is hard. Keeping them is harder. But getting them to champion your brand? Learn how to earn that promotion from your app users.
Q&A: Why isn’t our app more sticky?
From nailing entry points to creating habit-forming loops, discover strategies to make your app more sticky and retain users long-term.
Q&A: Why Aren’t More People Signing Up for Our App?
Low adoption of your app, SaaS product, or portal? Discover why your signup conversion is low along with how to fix process leaks, optimize messaging, remove cliffs, and boost signups.
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