UX Services for Highly Regulated Industries
UX Audit
In insurance, healthcare, and finance, digital trust is earned one interaction at a time. Improve your web or mobile application’s signups, engagement, stickiness and customer loyalty with a UX Audit.
What is a UX Audit?
The UX Audit is a fast, expert-guided way to evolve your existing product—without blowing it up. Designed for teams who want to strengthen human connection, usability, and compliance (HIPAA and ADA), it goes beyond surface-level scoring to offer clear direction and high-fidelity mockups for key improvements. Whether your product is mature or still in motion, we help you uncover quick wins, untangle complexity, and see what’s possible—so you can move forward with clarity and confidence.
It’s especially well-suited for teams who want UX direction but can take it from there, or for organizations looking to test the waters without committing to a full redesign. We focus on what matters most—your product’s most visible or friction-heavy areas—and provide thoughtful, actionable guidance you can actually use.
A UX Audit is our mid-tier UX offering. For more comprehensive UX services, UX Blueprint. For a lighter take, check out our UX Focus Sprint.
UX Audit (this service)
Process
A rapid yet thorough process to distill high-level direction and specific steps for an existing web or mobile product.
2-3 interview sessions with stakeholders
Review of data (feedback forms, Google Analytics, etc.)
Competitive review
Audit of up to 35 screens/states for look and feel, flow, emotional resonance, ADA accessibility, secure design
Timeline: 4-8 Weeks
Investment: $18,000 - $42,000
Case Study
Learn how one UX Audit and custom development client Hummingbirds achieved $10 million+ in investment, a feature in TechCrunch and the trust of hundreds of brands and thousands of creators.
Results
50% lower churn
As compared with industry average (lower churn = more customers retained and more revenue)
5 Stars in App Store
After re-release of audited app
65% more referrals
After UX audit release
Above are results achieved by past clients. Every project is different. We look forward to collaborating with you to identify the most impactful paths to positive ROI for your project.
Testimonials
Making Every Interaction Meaningful
“Be wowed by what EntreTechno can do, of course.
But please, be even more impressed by the ingenuity and creativity of this group of individuals who help you make every interaction meaningful in a way that even you don't know is possible.”
Program Director
Insurance company
Beyond Grateful
“We are beyond grateful for People-Friendly Tech for their guidance, thoughtful designs, smooth launches, support and every piece that went into the work accomplished together. I cannot say enough great things about the entire team to anyone thinking about or considering outsourcing their tech.”
Cofounder
Funded SaaS product
Ready to get started?
Clients come back again and again because we offer:
Speed of delivery: We offer startup pace, with enterprise quality.
Empathetic UX research: We are skilled facilitators and researchers who will make the process easy for you.
Interdisciplinary collaboration: We emphasize a collaborative approach, bringing together UX, operations, security, compliance, marketing and data teams to quickly iterate on the best solutions.
Onshore development team: We are a fully remote team proudly located 100% in the United States.
Design QA discipline: We QA not only for functionality, but also for smoothness of use and aesthetic beauty. You deserve to be proud of your application.
Security & Compliance rigor: Security and compliance are an integral focus of our training and design from day one.
Security and compliance come standard.
Secure by Design
Security isn’t a layer we bolt on later—it’s baked in from the first line of code.
Every pull request undergoes double peer review, including one by a senior engineer
Automated code scanning checks for vulnerabilities before deployment
Our team completed 125+ hours of security training last year
Compliant by Design
We build with compliance in mind, making it easier to meet industry regulations without compromising usability.
ADA testing ensures accessibility for all users — and we have a 100% pass rate
HIPAA, privacy, and compliance reviews are integrated throughout the build process
Our team completed 100+ hours of HIPAA and privacy regulation training last year
People-Friendly by Design
Our code moves fast—but never at the expense of the human experience.
Automated testing gives us speed and reliability
Real human testers catch the nuance and polish that automation misses
We design and build interfaces that are as delightful as they are functional
