Excellence is a choice we make again and again every day.
Our commitment doesn’t end at launch day. We’ll support you for the life of your product.
Roadmapping & Upgrades
We believe that a great product is never truly finished. The moment you create something of value and share it with the world, sparks of inspiration begin to fly. Users suddenly envision possibilities they hadn’t considered before, all because you’ve built something that brings them closer to their goals. This newfound creativity is a fantastic opportunity for growth.
While you may not act on every request, these insights from users provide invaluable information about the obstacles, opportunities, hopes, and fears that drive your audience. Our team is here to help you analyze this feedback, dig deeper where necessary, and estimate costs to prioritize a roadmap that keeps your users engaged and excited. We’ll even bring new ideas to the table based on our industry experience of what works.
We’ll partner with you so you can confidently navigate the ever-evolving landscape of your product, ensuring it continues to inspire and deliver value well into the future.
User Research
Our Famous Support
Support is one of the most mission critical services we provide. Delivering stellar support isn’t an accident: we work at it. We invest in our technology, processes and people and continually refine these to ensure that we consistently deliver the highest-quality experiences for our clients and their users.
Whether you reach out via phone or email, our dedicated support team is ready to respond to most inquiries within two business hours, consistently earning high marks for being fast, responsive, and positive. While others may rely on interns, our back-end support is handled by the same skilled engineers who develop our products. This means you get expert troubleshooting from the very best—people who know how to solve problems quickly and accurately.
We also go the extra light-year by installing advanced monitoring tools in many of our projects. This proactive approach allows us to detect and address issues before they even reach your radar, ensuring everything runs smoothly. We don’t just provide support; we provide a mission control team committed to your success.
Maintenance
At People-Friendly Tech, we treat your technology assets like a rocket ship—maintenance, fuel, and the occasional patch-up are essential for a smooth journey.
Just as a rocket requires ongoing care, every component of your application, from the programming language to the hosting platform, will eventually become obsolete. Before those significant changes occur, smaller pieces—like libraries, plugins, and dependencies—need regular upgrades to keep your digital vessel performing at its best. Think of it as an oil change for your rocket ship; this keeps your assets running efficiently and securely.
Moreover, technology is constantly evolving, and an application that remains static will seem to regress over time as the industry advances. That's where we come in. We’ll advise you on the best bang for your investment buck when it comes to updates, ensuring that you know when it makes the most sense to implement them.
We’ll even monitor and alert you to any surprise urgent updates (yes, it happens) that may come along. At People-Friendly Tech, we’re committed to keeping your technology soaring for the long haul!
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